The staff at the front desk were very friendly and answered all of my questions. My therapist was very nice and was in touch with how comfortable I was. The massage table is nice and the warmers are great. I would day the only down side is that because I'm a member they didn't have me fill out the paper that says my preferences in a therapist or my focus areas. That only gets filled out your first time. Unfortunately I joined at a different location and the information didn't transfer over. Overall a good experience.