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  • I went there last week to get the transmission unit replaced and talked to service guy named James. He recommended some repairs and quoted $2000 for it. My car didn't show any signs of the issues so I decided to take care of it when the problems actually occur. My car was with them for the entire week. During that week I was told that they broke the windshield and will replace it for free since it was their fault. After a week when I get my car back I was shocked to find out that that they unprogrammed my intelligent key. And when I went back to them they refused to program it. To make the matter worse the service manager Mike said he will fix it and made me sit there for an hour only to say it isn't fixable unless I get that $2000 repairs done. I took my car to Firestone and everything was fixed for less than $200. This was my first bad experience at this dealer. I bought my car in 2007 from them and never had any problems. I guess its bad employees who ruin it for the customers. I emailed corporate office a copy of their repair quote and actual repair cost from Firestone.
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