First time at the new location on Bell Road, however we have been to other Oregano's. This location is TINY, like maybe 25 total tables inside. We came on a Thursday night around 7:30 and were told it was an hour wait. The hostess brought around pizza and breadsticks to those waiting to sample and offered to bring us drinks. Eventually we made it to a crowded booth whose benches were both dirty and wet. We ordered wings, a giant pizza, drinks and dessert. The problems: wings were the right style but the wrong size and the pizza was a completely wrong pizza which we didn't realize until everyone had a piece on the plate and the waitress had disappeared. We were too hungry at this point to wait another 30 minutes for the right pizza. Eventually we told the waitress about the problem and she offered to buy us a cookie. It's only been a couple of weeks since they opened so I am sure they will work it out.
What would have made the experience better:
A floor manager to visit each table - this really would help in these first couple of months.
When there is a major order error like ours - send over the manager - We all felt guilty about taking a cookie from our 17 year old waitress... kinda felt like stealing her lunch money (we tipped well).
Definitely go and try the food, it really is delicious, just don't expect a flawless experience for another few months.