we had been there several times and the prices are OK. this time my husband went without me and bought me a pendant and chain. the chain was way too small and tight around my neck. we went back to the Jewelry Exchange about a week later (within their 30 day policy) to exchange the chain and pay more for a longer chain. the salesman said you can't exchange the chain you must buy a completely new chain. we asked why not? the name of your store is the Jewelry EXCHANGE and we are here within the 30 day time frame!!!! we were pushy but he was insistent that we could not exchange the chain at the Jewelry Exchange.
we bought a new longer chain and will not go back. they made some chump change and lost a repeat customer. F*ck them!