This has gone to the point of absurd. We have been told we owe a balance of $307 for no insurance. We have insurance, we have always had insurance. In the past when our baby has been sick, they have refused to see us because of this past due bill. My wife has spoken to the billing manager twice who has told us she will run it through our insurance. My wife has called our insurance company multiple times and has been told that they have NEVER attempted to run this bill through our insurance. My wife has talked to her human resources department at her work and they have verified that our daughter is on our insurance and always has been.
The bottom line, our end is taken care of. There is proof that Mesa Pediatrics has made zero attempt to run this through our insurance though everyone in the billing department says they'll "do it". The lack of effort from their billing department has just made every experience with trying to see a Doctor a difficult one. I am sure if we had a 0 balance in their system we would be treated differently but the front desk people who have access to letting us see doctors do not care what our excuses are, they will not make an appointment for our sick kids because their system shows a balance. Even when we tell them this is an issue with their billing department, they don't care. They have been trained to not make appointments for people with past due accounts.
The only person who can take care of this is the billing manager who twice now has said they'll take care of this and has not. This is all according to our health care. It really sucks to have a kid who's sick a lot and cannot see her doctor. It's come to the point that urgent care has become her primary place.