I was a first time customer at Handel on Monday, January 30th. Bill, Laurie and Darryl were very welcoming and easy to talk to. They never made me feel like I didn't know what I was talking about. I had gotten home that day to get ready for work, and my car was acting up. I called them on Tuesday to let them know about the problem, and I was unable to get my vehicle to them that day and I was planning on taking it in on Wednesday. Laurie called me back and told me that they were going to pick my vehicle up at my house and bring a loaner car for me to use. That way they could take a look at my car while I was at work. They went above and beyond to make me happy. At this point I am not really worried about the price, I am just so thankful that they are willing to do that for me!!!