I've been here a couple times now and the first experience was good so thought we'd give it a go again since I wanted to try the waffle dogs. Came in 11 on a weekday and not too busy. We were seated promptly, given some ice water, and then began the 15 minutes of trying to flag down a waiter. We were told our waiter would be with us soon. Finally, the other waiter just took our order and we were a little confused why the our waiter was MIA.
Now we waited another 30 minutes for our food to arrive... I was ready to bail but felt too committed at this point. The table next us hadn't even received their food and they were there before us. We could see that people who had arrived after us had gotten there's and it was beyond frustrating. Luckily the food came out hot and was good. The waffle dogs were not really crispy but overall an indulgent treat. The Tammy egg white sandwich was great along with the sweet pot tots. The waiter was very apologetic and told us some excuses why service was so slow and bad, and that it wasn't normally this way. He was a nice guy in a bad situation so we understood. Management needs to step in a make sure that huge take out orders don't slow down service and the kitchen. We left full but disappointed . Also, the table next to us just got their food as we were leaving And had to send it back cause it was cold (they had the MIA clueless waiter).