Poor seating: couches and coffee tables. If you enjoy being uncomfortable, go for it.
Apalling service:
Could someone please inform the staff that being stuffy is not a characteristic of refinement? I'm surprised anyone can breathe.
We booked a tea for a large group for a wedding shower. Our booking was made three months in advance and via email. We sent several follow-up emails including one a week in advance of our reservation, with updates about final numbers and dietary restrictions.
Upon arrival, we were directed to our seats, which were to be in two separate groupings.
Despite speaking to management, the best that the staff could suggest was to move us to the cafeteria-style restaurant. The staff claimed they had notified us that we would be seated separately. However, there was no mention of this in any of the several emails, nor in conversation during the original booking.
We had asked if the furniture could be moved to allow us to sit together and we were told it could not. The reasoning provided regarding one vegetarian order did not seem logical. This lack of flexibility was disappointing in what is apparently a well-reviewed establishment.
We chose to take our party to a nearby restaurant, where we spent our money freely and made sure to tip heavily.