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| - I wish I knew about this website a few months ago.
My family and I had great experience at other cheesecake factory. This location was a total upset. We made reservation ahead of time for twelve people and the staff rest assured that they can accomodate that much.
Our reservation was supposed to be at 6:00 pm, but we weren't seated until 7:00 p.m. At this point, the men in the family were all upset, but still had to go in, for the sake of the ladies. So we followed the staff to an area, but only to find out that they didn't have our table ready. We were told that we will be scattered or to be sitted in different tables...even though we had a party of twelve. By this time, I was really angry. I wasn't able to hold myself in, I freaked out. They were supposed to find a way to meet our needs. Like they say, customers are always right. But the unorganized staff didn't deliver at all. Everyone in my family were upset because of what was going on and we were suppose to have a great time since it was my daughter's birthday. Anyway, as mentioned the staff were just horrible. We didn't get our drinks in a five minute time frame, but instead longer. It took us even longer to order and to get our food. The most irritating part, they messed up on some of the orders and didn't even apologize. Since I am very carefree, I asked one of the staff for the manager. I told the manager that we weren't happy and that, he had the worst staff any person can imagine.Out of all the cheesecake factory (at the ceasar's forum) staff, the manager, I believe was, the only one who was decent to actually care about his job and the reputation of the restaurant.
Skip this place when you are in Las Vegas. The worst restaurant ever. I would rate this place half a star.
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