The food was good. DQ is nothing if not consistent. However, it seemed like the poor girl at the cash register, who was extremely nice, had been completely abandoned by her coworkers during the afternoon rush. The young man working the drive thru seemed to be only wandering around and could have helped out (although I don't think I would want him touching my food, judging from the filth on his shirt). I heard people laughing and joking in the back of the kitchen, yet this young lady still got no help. And where exactly was the manager on duty? In my restaurant days it was part of my job to dig my crew out of the "weeds." Apparently they do not closely monitor their staff or volume of business throughout the day. I would suggest a technique known commonly as Management By Walking Around.
Also, my friend came out of the men's room (while I was STILL waiting to order due to the fact that there was insufficient staffing at the counter) and told me that there is a cheeseburger on top of the paper towel holder. I think the manager might want to take a stroll through the bathrooms a bit more often.
On the bright side, the fudge-filled cookie ala mode is amazing, and the dining room was very clean.