I frequent this Chick-fil-A and have to commend them for their excellent staff! The lines can be super long, but they take orders at your car, have the option to prepay by swiping on an iPad, and usually have someone standing outside of the window to hand you your food. The employees at this location are super friendly and polite, especially the young man who usually stands at the window. The only con about this location, which sometimes keeps me from eating there for lunch, is the traffic. The location itself is not a safe place for a busy restaurant like this. Sometimes I go around the block rather than deal with the stress of trying to cross lanes of traffic to turn left here. The line is often backed down the street, which is problematic. As for the restaurant itself, the hot food and smiling staff make it one of the best Chick-fil-A locations in Charlotte.