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  • Went online and was pleasantly surprised that Denny's delivers. So, I placed my order, and it stated it would take 55 minutes. I only ordered chicken nuggets and a salad, but I figured the wait time was because they were busy. Over and hour went by and my food still wasn't delivered. I called and the girl that answered the phone told me that their Denny's didn't deliver. Okay, we'll, I had already paid and was charged a delivery fee, and gave a tip. The girl sounded disinterested, and had no customer service skills whatsoever, not to mention had somewhat of an attitude. I asked if they received delivery notifications, even though they don't personally deliver, and she said yes. So instead of calling me once my order came in to notify me, I guess I was suppose to eventually wonder where my food was and why I was being charged for a service they don't have. She put me on hold, so she could get the manager, and I waited close to 10 minutes before handing up. I tried to call Denny's back over 10 times in a 20 minute period, and it kept ringing and ringing with no answer. I got so frustrated that I had my husband call on his phone, and the same girl picked up on the second ring! My call was being screened, because she didn't know how to resolve my problem. I was livid. My husband talked to the manager who finally after hours since my order was put in, refunded me my money. I will never give this location any business. That girl needs to really be re-evaluated for her position there, and/or trained in customer service.
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