This downtown location in Phoenix should be avoided. I have frequented this restaurant brand frequently in Chicago so I assumed the product would be commensurate. Upon entry the smell was rancid, like trash cooking in the sun. Tables, floors, and seats needed a good elbow grease scrubbing. Service was acceptable, however. Bakeries should smell like delicious food and the place should be spotless. Even in Chicago, it isn't always perfect but it apparently is markedly better than this location.