please please please do not stay here!
i never do these reviews but i feel obligated to save someone the time and money and self respect by writing this review! the customer service is soooo soooo poor!! after having almost 500.00 held on my charge card after i checked out, i called to find out why this charge was on my account. i was hung up on and after calling back was repeatedly hung up on and refused to provide his name to me or his managers name! i told him i work at a four star hotel and casino in las vegas (which i do). he called me a liar! .. and as of right now still out 500.00! what establishment hangs up on their guests? this guy should sit through some of the forbes training i have received! what if i was a shopper?
do not stay here! save your money! they only received one star because you have to provide a rating.
aside from the horrible customer service, they stuck me with a 50 penalty fee when i had to change locations. that wasnt great, but whatever, the pictures do not resemble the motel. the "game room" is not a game room. its a room with an atari in it. the pool was small and dirty and if you like noise all night while you are trying to sleep, you can count on it here. all these things, i could get over. however, the customer service the man (i cant even say gentleman) on the phone was horrible and penalty should follow. he is an embarrassment to all of us who work in guest services.
do not stay here! you would have a better stay in a box outside on a corner.
i should have known better for such an inexpensive place, but i was hoping if we cut back on the hotel we could spend extra money with the kids doing activities and going places... wrong! you get what you pay for... and worse!