I don't know about the store. I'm sure it's the same as any other. I went here for an oil change. There were only two other cars in the stalls. The man that took the order information walked around the bay area as if it was his first day on earth. He walked around appearing to be working on his handheld device. After waiting for literally a half hour and after a mechanic came to tell me he just wanted to let me know that I was noticed and that the order taker should be with me soon. About another ten minutes later this order taker came out of the office. At this time I asked him if he would be able to get to me sometime today. I would have backed out and gone to another place to get my oil changed but by this time there were five cars behind me and I couldn't back out. So before my car could even get into the bay to get the oil changed it was 45 minutes. This is just an FYI.