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  • My insurance company suggested this location as an option for treatment for an Apicoectomy procedure. I called to get a price for this particular service, but the receptionist declined stating that I would have to be seen for a consultation. I asked for an estimated price and she insisted that I would have to be seen first. One year prior, I went to 3 renowned Endodontist for their opinions on whether I needed the procedure and due to the price, I held off. Each of these locations provided free consultations. When I began experiencing new issues, I decided to revisit the issue for a resolution. I set the consultation date one week out and the receptionist emailed forms through their website for me to fill out before coming in. I filled them out the night before my appointment. On the last page of the online forms it stated that services would be $0.00, so I hit the ok button. The next day I was briefly seen for the consultation. It is a very clean facility and the doctor seems to be very knowledgeable. Following the consultation, I thanked everyone just before exiting. The receptionist then stopped me and told me that there was a fee of nearly a hundred dollars. I literally thought she was joking because not only had she never mentioned a fee, it was never stated on the website. There wasn't any mention of a fee verbally or on any forms that I signed when I initially walked in. This came completely out of nowhere. There was no signage specifying this nor did it state that there was a fee on their website within the consultation section. This is the prime example of bad business and I believe they were trying to entrapment me from the very beginning. I simply requested a price or estimated price for a specific service over the phone when I called and this is how it turned out. The services there are so secret that they won't disclose them until following your treatment. I have refused to pay and will take it one step further by contacting the Better Business Bureau and State Attorney General regarding their practices. Its sad, but some businesses today try to manipulate things to rob people these days. Where is the transparency? Why should anyone have to pay a fee to obtain an estimate price for services.
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