i would give it 4.5 stars actually.
SERVICE- let me just say they had excellent service! they were very kind and helpfu. i bought one of these online vouchers for a dozen cupcakes for only $14 from livingsocial.com...i figured why not give it a try. they had 4 flavors to choose from but i was only interested in the 2 flavors and i was hoping if they can make peanut butter cupcake instead for substitution. Shannon was very patient w/ me and she did make a cupcake w/ the most amazing peanut butter mousse...my bf loves peanut butter and he claims it was the best peanut butter cupcake he's ever had. that is alot coming from picky eater. they were kind enough to deliver it to my place too...so yes, 5 stars for service.
TASTE- cupcakes were very good and moist, esp. the peanut butter one. i was just hoping they used a cream cheese icing on the red velvet instead of vanilla buttercream, but other than that, it was great.
PACKAGING- well i guessed for half the price, you won't really expect a fancy box but i was just hoping it would have been a regular cupcake box w/ a dividers for the cupcakes so they keep they nice icing shape....but they used a regular cake box...everyhing was still in placed, but the cupcakes were a little bit smooshed...but other than that it's ok. i'm just ocd in certain ways.
give this place a try, they will do everything to work w/ ur needs and wants.