The service was horrendous. We were told there was a wait inside and we could sit outside in the hotel lobby but still be served. It took 10 minutes and us flagging down someone before we were able to order drinks and tell them we wanted to brunch buffet. We were given the breakfast menu where the menu says the buffet is $20 including coffee and juice. Unfortunately we were charged much more for the Sunday brunch buffet and extra for coffee. We were being served by the bartender who was also making drinks at the bar and clearly overwhelmed. We had to ask the hostess for silverware and napkins after we had been to the buffet. She said "yes, what do you need?" I said we need all of it since we were given nothing and had to seat ourselves outside. Because the bartender was so busy, it took about ten minutes to get anything including coffee and orange juice. Almost everything that we got from the buffet was sub par and the best thing I had was the muffins which I could have purchased at the Starbucks in the lobby. The eggs were cold, the biscuit was hard, turkey was mushy and cold, and the gravy was dried out. Not a satisfactory meal at all and extremely upsetting to know we were paying so much for food that was not good at all. I felt bad for the bartender who was really trying but overall, this experience was very disappointing since we were staying in the Omni and thought Sunday brunch would be fun here! You live and you learn though. We don't live in Pittsburgh so we probably wouldn't go back anyway but I would definitely pick a different brunch/breakfast place in the future.