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| - **Since writing this review have I rented from this location SEVERAL more times. They are literally the best U-Haul outfit around. Aside from that one time when I had to call them direct to make my reservation, I've made all of my reservations via their website. Super easy. I've since moved away from the area, but as part of that process I used their U-Boxes to ship my stuff cross-country. That process was also really easy. I didn't have my own pick-up truck so I rented theirs. Once I filled a U-Box I'd return it to their location and they'd do a swap out right there and the next U-Box would be hooked up to the truck and ready to go. They were even nice about the little things - like quickly replacing the moving blankets that I had to drive back for when I found they weren't loaded into one of my U-Boxes, no questions asked, and checking the padlocks I purchased from them to make sure they all worked properly before I left the place.
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I recently rented a pick-up truck from this location, for a 4-hour period. I couldn't get the online reservation system to work so I made my reservation over the phone. I called on a Sunday morning for an afternoon rental. The truck was available and I made my reservation. The woman on the other end was super sweet and set everything up quickly.
When I got to U-Haul I waited in line for a while, because the customer in front of me didn't speak English well so was having trouble renting. A second customer service rep noticed this and offered to help us at another register. He was a nice younger guy, who took me through the process quickly, confirmed my rentals, went over the insurance policy with me, and then met me outside to pick up the truck.
Got in the truck and left. Easy peasy. The truck itself was nearly brand new with just over 1000 miles on it. Pretty smooth ride and we commented on how the seats were like cozy couch cushions.
Returned the truck 4 hours later, while they were still open. As soon as I pulled up to the return I was greeted by the drop off customer service rep who was, like the others, unquestionably friendly. He asked me how the truck was, and if I had a chance to fill it up, which I did. He offered to send me my receipt over email, or he could obtain a printed copy if I wanted to wait a couple of minutes. I said email was fine.
DONE. No issues.
I rented from this same U-Haul location in 2011 but I can't remember the experience too much, which I suppose is a good thing. I had rented one of the small box truck rentals. I remember it was clean and I kept it for about 24 hours.
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