We needed to have our 75 gallon water heater replaced in a hurry. The water heater was leaking, and the shut off valve was defective so I couldn't stop the leaking water. I called a lot of companies late on a Saturday afternoon, and most either couldn't make it until Sunday or Monday or refused to give a price quote over the phone. Alex answered the phone, asked me all the relevant questions about accessibility of the water heater, quoted me a price and said he could be over in an hour.
He showed up on time and did a thorough and professional job. He had a great sense of humor throughout dealing with this heavy project, and cleaned up thoroughly when he was done. I'll use him for all future plumbing needs.