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  • Taking two points away for the bad customer service. Some of the young girls here always have a huge attitude problem. I never have just a pleasant experience here because of them and I go all the time. It's usually the cashier, not even the person who shaves the ice. C'mon, be grateful for your job. Transactions don't even take a minute. Management needs to hold a meeting about being polite and providing good customer service. Also, they need to implement pony tails or hair nets because I've had hair on my shaved ice before. Only happened once & they made me a new one & gave a refund. The only reason I come here is because the shaved ice is amazing! The texture is nice and soft. They are really good about making sure every bit of ice is covered in the flavors you choose. The flavor selection is great! The have 70+ it seems like. And the give different topping options which are good, Especially if you get ice cream and cream on top. & they have really cool temperature sensitive spoons which kids and adults will love! The atmosphere after getting served is nice, it does make you feel like you're on a get away with the music. Lol
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