I really like Dr. Bernie. I purchased a groupon for 10 b-12 shots and am on my 8th. I find her easy to get along with, easy to make appointments with and has been very courteous when I have to reschedule. I haven't had an issues with her communication skills and I think she's very funny in the few minutes we spend together during my appointment. I bought another groupon for my husband and would recommend her to others. Sorry to hear these bad reviews- I just didn't have that experience at all.