I just had my first underarms treatment today. I am not sure how great the result will be yet, but I am pleased with my experience with them so far. Since this location has many negative reviews, I should add my positive experience.
1. my appointment was scheduled through 1-800 # customer service with ease
2. the office location is right off 101 and easy to locate
3. friendly and professional customer service over the phone and at front office (they suggested the membership and other package, but it was like "just FYI", and not pushy sales pitch)
4. my treatment was quick and pain free! It took less than 5 mins for both underarms. I was shocked how quick it went and I even didn't feel a thing.
5. the front desk scheduled my next appointment before I went in for the treatment, so I was out of the office right after
I have olive/tan skin with dark hair, so I assume the long wave length (YAG) was used, but I didn't clarify. The questionnaire on skin type was in detail to determine the treatment. Also they provide "what to expect" and "what to and not to" information.
I will update my result later.