This used to be my go to vape shop when I lived in the area. After having many bad experiences at shops near my new home, I decided to call them ahead of time to see if they have a product I'm looking for since it is a bit of a drive for me now. I called the first time, and they picked up and hung up on me after two or three rings without saying a word. I thought it might have been a mistake, but when I called back no one answered this time, so I am assuming it was an immature employee with no good work ethic. I guess it is like Brent said before me, this place's customer service has fallen off.