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| - Bummed over Brunch - won't be back.
To start, I have been a big fan of The Vig since I moved to Phoenix 6 years ago. Taken first dates there, spent a few birthdays, dinner with friends and many terrific brunches. Lately, we have become more choosy about where we spend our time and money, so when we had the craving for mimosas and a good brunch, we debated between a familiar favorite, The Vig, or a recent new interest, St. Francis. We had not been to The Vig in awhile and decided, Uptown it was. We wanted bottomless mimosas, ceviche to start, and then a yummy breakfast dish.
We got there a bit before Noon to find it about half full not too crazy, waited at the door for the hostess to figure out what she was doing (not kidding) and finally sat a party of five ladies before us, then us, then another couple of guys after us, all sitting pretty close in vicinity. Ladies had a server approach first, then the other guys, then us, whatever. We asked for the starters only to learn that it was now illegal to serve bottomless mimosas (boo, oh well) and that they had taken the ceviche off the menu. Whaaat?! BOTH are still on the website menu guys. Fine, we ordered mimosas and chips and guac. Mimosas came and then placed our food order and waited for the appetizer. We ended up waiting 20 minutes for the chips and guac after having to remind our server Lindsey ("oh, yeah...") about them and watching the other 2 tables who ordered the same thing get theirs shortly after ordering. Our server returned (and said "oh, they must have lost the ticket" with little empathy for their mistake. Thankssssss.
All the while, waiting for our app, we start to look around and take in the environment. I have to say, this was the strangest visit I have ever had to Uptown. We saw they had some sort of Fantasy Football league party of people on the patio, who didn't seem to be taking much of the server's attention. It wasn't a huge group, so it didn't seem to be a reason for the speed of service. Also, we noticed there was no music on, not sure if they turned it off or extremely low for the party, but geez, it was so stale and sleepy in there. It felt like you were dining in a place after-hours when they want you to leave.
After about 3 minutes of eating the chips, our food arrives. UGH. Hate that. This is why we ordered them early, not a new concept here but anyway. Server becomes back 30 seconds later and asks how the entrees are, and we tell her we haven't touched them yet as we were still wanting to enjoy the appetizer. She says, "Oh, don't stress about the chips and guac, I took it off your bill." Yeah, that's nice of you but seriously "don't stress"??? Yeah, stressed isn't quite the feeling I am experiencing right now.
He orders the Eggs Benedict (neither of us had tried it before) and I ordered the Steak & Eggs (same deal, first time).
Eggs Benedict - nothing to expand upon. Pretty basic. The Hollandaise is a spicy version and not exactly the star of the dish. Then again, there were no stars, the fact that english muffins, ham and eggs taste good together is the only thing that made the dish enjoyable.
Steak and Eggs - Sent it right back (see photo). Steak was gray. Hash browns were hash-grays. Everything just looked soggy and unappetizing. I ordered the steak medium, which is essentially was, but this flank steak was the worst looking piece of steak I have ever had put in front of me. I cut it up and the texture was all gristle and mush, took one bite and it was my last. No flavor, chewy, gross. The hash browns were one big soggy grey pancake. I am not eating this. Signaled the server and told her and she offered to have it remade - no thanks, i will just take the Eggs Benedict, I am over this brunch.
The reorder takes (of course) longer than the original order and in the meantime, it felt like the waitress is now staying away from our table. All the while, I was never rude or mean in my tone with her and you would think with as many issues as our table had been experiencing, there would have been some added attention to at least save the tip right? Keep the mimosas coming? Nope! Lindsey failed. We had to ask others who came by, one who may have been a manager and I ended up explaining that we had to send the food back, since she noticed I didn't have a plate. She then said that she agreed about the quality of the steak, it's not good, and that their "hash browns" are more like a potato pancake. But gray? Ummm, so the issue is known that the $14 Steak and Eggs aren't good and more than just myself have had an issue, yet, still on the menu.
This was the worst experience I have had at the Vig, and upon trying the Fillmore location we have had TWO pretty crappy service experiences (so we don't go anymore). Arcadia has always been the best. As of now, I wouldn't dare try Scottsdale.
I am hoping this isn't a sign of things going downhill because they have too many locations to manage.
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