| rev:text
| - UPDATE: had the most disappointing experience here tonight. Decided to go to this Red Lobster after a long evening. I was starved, it was my birthday, and the 3 of us agreed in this place. We arrived by about 8:00 so there was no waiting for a table. We were seated immediately and had our orders taken promptly by our friendly waiter. So far so good. We chose not to order an appetizer since it was already late, figuring a salad and dinner would be plenty so late into the evening. Here's where it starts to go down hill.
Strike 1-Our salads arrived, but we didn't have any silverware. Had to request silverware. Then noticed that my salad had wilting, dark, aging leaves. More than one was found. Yuck.
After we were finished with our salads, he asked if we'd like anymore biscuits but we declined, trying to save room for our meal.
Strike 2-we wait, AND WAIT for our food. 30 minutes go by and still nothing. Out waiter finally comes over to apologize for the mess up. He forgot to put our orders in, but he just did, so it shouldn't be too long before they're ready.
During this time we see 3 other sets of guests who are seated, ordered and received their food.... as we wait, and wait.
Strike 3-Our waiter never checked in with us to offer any more biscuits or ANYTHING, as an "I'm sorry for the mistake, what can I do to satisfy you in the meantime" during our long wait. Nothing.
Strike 4- Our food finally arrives. It's been about a 45 minute wait from the time our salad plates had been cleared til our entrees were brought out.
Strike 5- waiter forgets a cup of soup that was ordered.
By now, we're just eager to eat and get out and go home.
Strike 6- offered one of us a lemonade refill, but forgot to bring it. Never checked on the rest of our drinks or offered to refill them. Our glasses were empty before our meal was finished, and they stayed that way.
Food was basically as I rated previously. Overly salted, nearly swimming in oil and on top of that, it was super late.
Our waiter apologized and said he was going to take the soup off our bill and give us a free dessert if we'd like to make up for the mistake.
I'm sorry, but in a situation like this I would expect the wait person to speak with the manager and offer a free meal or something.... not a free cup of soup.
I'm not one to normally criticize waitstaff, because I know they work hard and customers can be rude and impatient, but I really felt like we were not taken care of during this visit. I don't know if our waiter was new, tired, or just unaware, but I don't think we'll be back to this restaurant anytime soon.
Not a memorable birthday dinner by any means.
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