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  • Terrible! I ordered a HUGE order an they forgot two things. That's ok i guess but when I called to inform them that my food is missing, the manager Cheri argued with me as if I was lying! She kept telling me she knows its in the bag and i need to checkthe bag i was appauled ive been the gm of prestigious restaurants an i grew up running my dads sandwich shops (he owns 12 so i would say i know what im talking about!)The right thing to do is to live by "the customers always right" in that industry. The best part is, I found out that it was her fault. Yes, she put it in A bag. But she never gave that bag to the driver. She should have comped the sale because our food was ordered as an office to eat together and guess who ate alone?! ME!! I see why they are closing locations in other cities!!!! I do want to say thatthe driver was AMAZING!!!! Thanks to him I am happier. I bumped it up a star only because someone named Allison called and she apologized for the mess up. Thata nice and all, but mess ups happen thy is not a problem. Happens everyday inthe food industry. The one star and bad review was given because of the manager Cheri arguing with me as if I was making up the fact that my lunch was notbi n the bag. No one called to apologize for one her arguing rather than apologizing and getting my lunch to me asap and to apologizing because she was wrong about it being in the bag because she left it on the delivery shelf! So Allison, thanks for trying.
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