*they do get commission on selling glasses*
My experience:
Appointment was a breeze. Walked in filled my paperwork and right away I was taken back for eye exam. Dr. Singh was very nice and helpful. She answered all my questions and passion...the reason I bring down stars is because of their sales tactics. I felt like I was dealing with a car salesman. This was my first time getting glasses so I wasn't so educated on them and options. Most of the choices Monica provided were the high end $300+ glasses. She was very nice and kind throughout the process. But when I finally made my choice I felt a little pressured with the sales. She didn't show me all the lens options only high end options. I thought it was a little high so I decided to think about it. Her response "you sure? They are the only frames on this model and might be sold after you leave and we can't guarantee we will have them in stock ever again." That just made want to leave store even more.
Fast forward 3 days. I went to other stores target, nationwide, etc. and got more educated on the frames and lenses. At the end I still liked LensCrafters glasses so I went back to them but location in metro center. Never pressured with them and I decided to buy the glasses there. They do the lenses in one hour instead of waiting two weeks as the Northern location as they don't have a lab. I was happy with the price as I didn't need all these high end options. If only I would have gotten more options at Northern/Park West I would not had to waste time.
P.S skip this location and go to the one in metro center.