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| - This is a Service Department review for "Patrick S." (Service Writer) and "Jason T." (Mechanic) for my 2015 Yamaha FZ-07.
Problem: Engine stalls, error codes (SD-14 & SD-19) plus Check Engine light on. I spoke with Patrick on the phone to make an appointment - have them clear the codes and see what was causing them. Patrick was nice on the phone and had good customer service skills.
Background: Bike has 1,575 miles on it. The blogs are full of comments by other FZ-07 owners about the same issue - by a factor of 12 to 1 over any other mechanical issue. This was surprising to me as every single article I read about the bike (prior to buying it) was overwhelmingly positive, with no stall issues reported.
I first noticed the problem when I added the Akrapovic carbon fiber exhaust and DynoJet Commander V controller. I thought it might have something to do with the equipment changes. I explained all of this to Patrick who said he'd note it. He also said he'd call me as soon as the bike was fixed and/or there was anything to report. He entered it as a warranty repair job.
Patrick called early the next morning and said I could pick it up. (My only suggestion is that he should have called with an update the night before - to say it wouldn't be ready until the next morning.)
Solution: Patrick and Jason both said there was nothing wrong with the bike. They both test rode it and stated it was in excellent operating condition. They patiently explained that the engine is designed to "load up" the combustion chamber with fuel for maximum speed and performance. If you don't run it the way it was designed - hard and fast - the extra fuel causes engine issues like stalling,
So, it looks like it was "operator error" more than anything else (I am ashamed to admit!) The FZ-07 is a very high tech "Sport Bike" which was designed and built for hard riding at high speeds. That means high RPM's all the time (like down-shifting through all the gears every single time you come to a stop, for example). If you don't, you're asking for this and other related problems.
It's not easy to deliver that kind of message to an owner (me), especially one who was ready to blame the whole problem on the bike and/or manufacturer. Patrick is a long-term customer relationship guy, so he took the extra time and patience to go over the problem with me. He even took the extra step of riding the bike himself to confirm Jason's assessment of the situation. And even though he could have charged me, he didn't. Patrick explained his primary goal is to keep customers. If he treats me right now, I'll be back for future service and parts. And of course he is absolutely correct.
This dealership seems to be rated only one of two ways - really high or really low! I guess that depends on who you work with. My suggestion is to contact Patrick right off the bat for your service needs (and request Jason do the work). If your experience is like mine, I think you'll be very happy.
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