This is by far the worst Chic-Fil-A I've ever been. I've been there 10-15 times since moving to the area and they have screwed up something in the order 8-10 of those times. No joke. From giving fried chicken instead of grilled on a salad to not putting fries in the bag to forgetting to give you straws and napkins. They constantly screw spending up which is very odd if you've ever been to this chain.... Usually the service is perfect. Not here.
To top it off, the last time they screwed it up I called to talk to the "manager" on duty and though she offered to make it right if I came back (was already driving home with a take out order) or to mail me something she did everything in her power to not put me in contact with the store manager. I think I know why the service is bad.... The on-duty managers probably never tell the store manager when they constantly make mistakes or I would expect it to be corrected which would be standard for this usually excellent chain.
Food is typical quality for CFA here which is the only reason it didn't get 1 star.