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  • I got to the hotel at 1am. Needless to say I was exhausted after a 4 hour drive. The host at the front immediately looked away when I entered which confused me as to if that was even the front desk, but it was. I don't even know his name, but I wish I got it so that I could tell the manager how unprofessional he was. He didn't smile or greet us and only complained about how busy he was that night. it was 1am and we were the only ones in the lobby... I work in customer service and I understand that things get busy but a smile and a nice warm welcome when your customers walk through the door wouldn't hurt. I called this guy when I got to my room to ask about breakfast and he quickly just told me to ask in the morning. really? and I didn't just see him one night I saw him again on multiple occasions and he constantly had a terrible attitude and someone that you would not want to ask questions from. The next morning I woke up early and had to again go to the front desk for a question-- my luck the same guy from the night before was there and immediately walked away when I walked up to the desk...needless to say this guy really made my experience terrible. I got the breakfast here which was an all you can eat buffet. The omelettes were amazing and the other things they offered were sausage, bacon, potatoes yogurt fruit, etc. the works really. I liked their breakfast. there was one waitress out of 2 that I really liked and was friendly. the others were not polite at all. The rooms were nice except I didn't understand how there bathroOM DID NOT HAVE A VENT! there was no vent in the bathroom, there wasn't even a switch for it. and there was no window in the bathroom...thats a first. Also the doors to the bathroom don't stay open, I had to hold it open by placing something infront of it so it wouldn't close everytime behind me and so I could air out the steam after my shower. The walls are also PAPER THIN. we could hear the guy next to us coughing all night and day and the next day we could hear his whole phone conversation and him eating his breakfast, using the bathroom, etc! the one good thing was that it was in a convenient location, which is the only reason why I stayed there. there are a bunch of bars and restaurants around and its right next to PITT U. which was a plus. but if I didn't have business at PITT U. i would have stayed somewhere else. For a hilton and the amount they charge per night I really was not impressed. I was not wowed. I will not be staying here again.
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