| rev:text
| - This is probably going to be the most difficult review to write because our experience here was so "off." Some of the food was excellent, some of it was horrible, the manger's customer service was excellent, the server's was horrible.
First, we went on a Sunday for brunch, and they were moderately busy. We had to wait a short 5 minutes to be seated. The decor of this restaurant is very modern/clean appearing, and we sat at a cool little wooden table near the window which was great for people watching.
We were first greeted by someone who said they weren't our waiter but that they wanted to get us drinks started, we both ordered lattes. Ten minutes went by and our server comes up and asks if we had our drink order taken yet and then asked if we were ready to order food. We said yes we ordered lattes, ordered food, and then another 20 minutes went by. Our server came up to our table to check in on us and said "let me check on those drinks." He came back a minute later with two lattes that were room temperature (clearly had been sitting on the counter for a while).
-Strike 1 (cold coffee)
-Strike 2 (very long wait for coffee)
Our entrees came about 15 minutes later and apologized for the wait and said the chef would like to offer us a free dessert for the wait time. We didn't think the food wait was that big of a deal but given the rest of our experience we said thank you and took him up on the offer. The gesture was kind and we appreciated it.
About a third of the way into my breakfast (which consisted of the most under seasoned eggs and potatoes I think I have ever consumed in my life), I found a long dark colored hair in my food (which didn't belong to either of us as our hair is short). I grabbed the manager who was walking by, she was very polite, apologized profusely, and offered to have something else made for me. I declined and helped my husband finish his very delicious red velvet pancakes with cream cheese frosting (I'd recommend them without hesitation)
-Strike 3 (hair in food)
-Strike 4 (very bland)
We finished our food and our table was cleared and the manger again asked if we would like anything else on the house to make up for our experience. We declined, simply taking the dessert previously offered to us. From the point that we finished dessert, until the point we were able to leave then took another 35 minutes. The server insisted on running to every table around us and didn't bring our check. I finally had to get up and ask the hostess if we could get our check and it was brought ten minutes later.
-Strike 5 (ridiculously long wait just to get our check)
All in all a very weird experience. The server was definitely not busy enough (he had a total of three tables with a total of 7 guests including the two of us) to have left us hanging at the end like he did. He honestly just seemed like a total space cadet. Despite the multiple errors, I will try to be back because I want to believe this place is capable of better (and maybe the server was just having an off day), much better, but we did not leave very satisfied overall.
Yelp 100 Review Challenge 2016: #10
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