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| - There's only 3 requirements for fast food.
(1) Fast
(2) Cheap
(3) Good
If you meet 2/3, I'm likely to visit your establishment. Steak and Shake currently falls short of all 3.
(1) Fast
I went on opening Sunday. They decided to open on a weekend where asphalt replacement closed the drive thru and you couldn't park in front of the store. Bad decision.
When I go to other fast food places (Chick-Fil-A, In-N-Out, Raising Canes, etc.), I see employees working hard to make sure that they give the customer good service. These restaurants are who Steak and Shake will be competing with in the area. Training multiple employees on the job and only opening one register to save costs sends a message that you're cheap and don't value service. Bad decision.
There were only 6 people in line when I arrived, which extended to the door. After 5 minutes, only one customer had been served, and after 10 minutes, I left as the line wasn't moving.
I tried again the next day and luckily the drive thru was open and there was only 1 car in front of me. I still waited ~10 minutes for a shake. It just wasn't a good roll out. Hopefully it improves in time.
(2) Cheap
I paid $4.29 for a shake. There were non-specialty shakes for cheaper. Prices seemed similar to other fast food establishments, but I didn't order food so I have no idea how much bang for your buck you get.
(3) Good
I had a peanut butter cup shake. There wasn't anything special about it. I was expecting a ton of peanut butter cup chunks, but was disappointed. They used to have a double chocolate fudge shake that was amazing, but that is off the menu.
I'll try it again, but I'm skeptical of a place with bad management. The Yelp reviews are highly questionable (virtually all the 5 star reviews are from people with less than 10 reviews).
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