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  • First, the couple good parts: the docs have always been nice and fairly competent. unfortunately, i've had a different one every single time i've been there so I don't have any loyalty to them. the technicians have been fine as well. But the rest of the staff...yikes! They are incompetent and downright rude (they were talking crap about me, other customers, other employees in earshot of everyone). I tried explaining that the doctor told me I could go home, call them and tell them the brand, features, etc I was already wearing, and then they would finalize my prescription. The "lady" I was passed off to then 1) pressured me to buy contacts from them rather than online and 2) when I refused, proceeded to make it as difficult as possible for me to get contacts from anywhere else. Despite what the doc said, she said that I had to come back for a trial pair because they didn't have any in stock (great!) then I'd have to come back a third time for a follow up. Ridiculous. They didn't get the trials in for over a week. I finally made it back in two weeks after that. After more arguing, I convinced them to let me have a follow up right there and then because I was already wearing the contacts I wanted and this time I brought the actual box and contact case with all the information, so I didn't need the trial pair. Doc approved, I grabbed my contacts lens Rx and bounced. I also needed new glasses but I wasn't giving Nationwide any more business so I went to a Lenscrafters. At Lenscrafters, they needed my eyeglass Rx (Nationwide had only given me a copy of the contact Rx) so they called Nationwide. Nationwide refused to turn over the prescription unless I faxed a release, which of course took them a half hour. The lady at Lenscrafters was stunned. She had never had to do that and didn't even have a release form because most places will just fax the prescription over no problem. By the way, you're not a nationwide chain so your name is stupid. Never again, never again.
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