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  • Last night, some friends and I spent about 4 hours at the Richmond Road Boston Pizza having dinner, drinks, and shooting some pool. In fact, my friend who volunteered to pay for the evening racked up a bill of over $430. With that kind of tab, you'd think we would have recieved better service. Firstly, it took more than 15 minutes after we came in and sat down before we were even met by our first employee, to get menus and drinks (at which point our table still hadn't been wiped down from the last people sitting at it, which is surprising given that it wasn't that busy - it was a Tuesday night, after all.) Once they gave us the menus and took the drink orders it was another 20 minutes or so before the drinks came (and there were only 4 of us at this point, so it's not like it was a tall order) and it was at THIS POINT that one of the people I was sitting with had to ask for the table to be wiped. Not the best first impression. Once we got the food, everything was pretty much as expected. Really, if you've eaten in one Boston Pizza, you know what to expect... but, after everyone had finished eating and was waiting to get the rest boxed up to take with us, we were stuck waiting again... for over an hour. The rest of the night, we didn't even get any real service - anybody who wanted a drink had to go to the bar to get it (which, when at points we were one of only two groups in the entire lounge area, isn't a great sign.) All in all, I was pretty unimpressed, and the two servers we DID deal with seemed rather surly and disinterested (one was downright rude). You'd think with a single group making up probably half your business at the time, a little smile or occasionally checking in to see if they need anything would be the least you could do. So, yeah... I gave it two stars because the food was decent (though, as I said, pretty much the franchise standard) but the only thing that really made this different from any other location in the chain was the service, which was pretty terrible.
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