Let me preface this review by saying I went there for years, off and on, before Today. Du himself is a FINE nail tech and does excellent work.
However.
I attempted on my last visit to make an appointment for the fill I wanted today. He said "no, you no need appointment, just come in." I reiterated my desire for an appointment and a second time he refused to make an appointment for me, instead insisting that it'd be fine if I just came in.
So I (like an idiot) listened to him, and arrived today at 10am.
He said "30 minute wait." Grudgingly, I accepted this.
By the time 50 minutes had passed and 5 clients (who all had appointments, btw) were taken in past me I lost my patience and called him out.
"What you want me to do?" was his only reply.
Du, I want you to take ANY APPOINTMENT A CLIENT REQUESTS and NEVER turn down an appointment because that means LOST INCOME.... because sure as the sun shines in Phoenix, I will be taking my business elsewhere from now on.
PS - he says they open at 9am but on 5/28/13 at 9:15 AM when I pulled into the parking lot the lights were OFF and no one was there. When I mentioned this he pshaw'd me and told me I was wrong. My check-in at another salon half a mile down the road at 9:20 would suggest not.