This guy is horrible! I've been waiting a week for him to come to take care of the leak underneath my sink. He calls me the day of the appointment at an hour before he supposed to show up that suddenly he can't come because he's got other customers with emergencies because my leak isn't an emergency to him and then he's going to be out of town and he can't come for another week. Horrible customer service. Never! !!!
So he called back immediately to apologize. He said he would do anything to make it up to me. I decided to give him another chance. My daughter had a clogged toilet. I asked him to come and do it for free, thinking, no way he would. He agreed. Wow, what a turn around. He apologized about 10 more times. So we scheduled an appointment for the following week and he was good on his word. Completed in a hour and no charge. Thanks Scott! That's an apology!