easily one of the most ridiculous setups I've ever seen. if you are going to have merchandise on the sales floor for customers to pick up and take to the register to pay, then have a cashier available to accept their payment. making someone wait in a long line when they are ready to pay is exactly why you lost my business today.
This company has no regard for the customer. I would like to say they put their employees first but based on the miserable look on all their faces, that's not the case here either.
Exactly why I shop mostly on line.