I hardly ever write reviews I honestly feel this might be my first one from this email, I tried to call and speak to the manager but was told that by Mariah that Joe couldn't come to the phone and wouldn't be able to help me anyhow. I order firehouse quite frequently on GrubHub my kids love the subs. Today we are going to be out and about driving so we picked up the order. I wanted a soup and salad I got absolutely no dressing no fork for my salad and no spoon for my soup. The kids love their sandwiches as always I just was not able to eat my meal no one likes dry lettuce or cold soup by the time I got to spoon. I called and wanted a refund on just my salad portion as I couldn't eat it offered to send pictures and was told the only way that I could get a refund was if I brought my salad back which is now 25 miles away, not happening. Mariah / had a cheerful voice but has zero idea of what customer service means. I didn't want to write a review wanted to talk to a manager but was an able to so I thought this is my only way to get this information across to you guys. Very disappointed today!