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  • Took mom's car in for it's first service/oil change. Had to make an appointment.... ok that would work great if it was for efficiency. We get there 5 minutes early and wait in line to be checked in and EVALUATED?????? We're here for a freaking oil change and basic maintenance. Okay nearly half an hour later, we're checked in. Fine. An hour later someone comes to let us know the car is ready and explaining this and that but then sees someone else and leaves us to go talk to them. REALLY??? We had forgotten to ask them to check the cabin air filter because it really puts out a bad, rancid odor when you put the air on. This kid tells us it's probably from 'stale air', 'parked under tree', or from 'dust'. Just over 6000 miles, garage kept and well cleaned. They wanted to charge $45 for a new filter. No thanks, I'll buy one myself and put it in. We'll also be taking this car elsewhere for future routine maintenance.
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