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| - Normally I enjoy Noodles, but the staff at this particular location is just the perfect storm of ineptitude, inexperience, and disrespect. DO NOT eat at this location if you want to have an enjoyable dining experience. When I arrived there was already a line of five people, which took about as long as you would reasonably expect a line of 20 people to take. This was entirely due to the cashier, who must have had ADHD, because she could not focus on a single thing any customer said to her, without becoming distracted by whatever it was her coworkers were doing. She kept trying to finish her coworkers' sentences for them at the expense of paying attention to the customers, frequently looking up only to say, "oh, you wanted a small?" or "wait, what did you say again?" It was frustrating to experience and embarrassing to witness. She asked me if I wanted a receipt, to which I clearly and loudly said "yes," but then I had to remind her three times afterwards that I still needed my receipt. I later discovered that despite my clearly enunciating my order to her (three times!), she had keyed it in wrong anyway, and at that point I felt too uninspired to go back and correct it. I ended up with the steak stroganoff, but without the steak. Also, they ran out of noodles. Yes, you read that correctly: a Noodles & Company restaurant ran out of noodles. Specifically, they ran out of the main type of egg noodles that they use for most of their dishes. I am not sure how a restaurant whose namesake, indeed the entire focus of their business, is noodles, can run out of noodles. So they had to substitute a different kind of noodles for the usual kind for me and everyone after me. Thus I ended up with a steakless steak stroganoff, on macaroni noodles. In other words, I ended up with plain macaroni, and a teaspoon of sauce. I was sitting with a somewhat large church group that had booked the private room off to the side, and the room was freezing cold. We all kept our jackets on because they might as well have had a window open (in February). The server who brought out the food was equally incompetent. Since we were a large group, he brought out our food in batches, but was unable to identify what the various dishes were. He literally did not know what any of the dishes were that he was carrying, which made the whole task of identifying who gets what into a circus. We had to have everyone get up to come and inspect the dishes to try and deduce which one was theirs. It did not help that nearly half of the dishes were not what we were expecting, since the cashier had rang them up incorrectly. The staff kept citing as their excuse, "someone called in sick today." However there were at least four people behind the counter, yet none of them seemed to understand how to take direction from anyone. A manager was also present throughout this experience, but she was apparently useless, as she was not leading or directing the staff at all. Avoid this Noodles & Co. location like the plague.
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