Four stars for the service, and one star for room comfort. Rule No. 1 of running a hotel in the south: make SURE the A/C functions properly. I asked to switch rooms and both of them could not be cooled by the units. I can only imagine what the upper floors were like.
BUT... we had a lovely exchange with our check-in gal, who wanted to meet Triscuit (my rat terrier) and find out all about her. smart move to do that.
Also, other negatives: this joint wanted $2.50 for a cup of Starschmux coffee, which on its own takes like a**. Hello, Sheraton, you need to be offering at least free coffee to your patrons if you're going to be taken seriously.
This two-tier system of fast-lane, slow-lane internet is ridiculous.