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  • Don't let the fact that this is a holiday inn fool you. My job sent me out to Madison for epic training for TWO WEEKS. I thought it was going to be brutal. But this hotel really goes out of their way to make your stay there as comfortable as possible :) What really puts them above other hotels is their complimentary shuttle ride service. All the drivers i met were really friendly and cheery. They picked my coworker and I up from the airport after a grueling day of traveling (ugh delta) to bring us to the hotel. But the best thing about this hotel is their proximity to epic.. It's only a seven minute shuttle ride to and from epic! It was such a luxury to be able to take your time getting ready and eating in the morning. Some people stayed in hotels closer to downtown which would be at least a half hour drive back and forth. After classes their shuttle can also take you to different restaurants around Madison (not to the downtown restaurants because they are far but they can take your partway and you can call a cab for the rest of the way. But there are a lot of other great options not downtown so I didn't mind this). My coworkers rented a car for Madison but we ended up using the shuttle service instead for getting dinner so she can enjoy a glass of wine with her meal. And finally on my last day of training I was taking a bus to Chicago and I wAs able to arrange it so that the shuttle could bring me to the bus stop.It seriously was the best customer service! Other great things about this holiday inn is that on tues and wed they offer a happy hour after training ends where they have free beer, cheese, and games. It also gives you and opportunity to meet and talk to other guests who are also there for the same thing you are , epic. They also offer a hot breakfast with eggs and meats since epic only feeds you cereal parties and fruit so my coworkers and I always ate breakfast at the hotel. The hotel staff was great; always willing to answer your questions and greeted me whenever I walked into the hotel. And I had no complaints about my room which was clean. I also want to mention I forgot my toothpaste but they gave me a small tube from downstairs. Anyways this is the best customer service I have ever received from a hotel! And I would definitely stay here again or would recommend it to anyone staying in Madison for training :)
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