Let me start by saying that my family and I normally love Texas Roadhouse and use to go weekly when we lived in North Carolina, so we were very excited when we found this one by luck about 35 minutes from our new home. Well first time we went no problem. 2nd time we went we got a little extra added to our cheese fries... someone elses hair! Needless to say no one wanted anymore cheesefries. And the waitress acted like we were bothering her when we told her. Manager was nice & cool about it though. Fresh plate & no charge for them. Tonight we went back and was seated in the bar area, got to order our drinks fairly quickly but she bssically droppef them at the table and left, no chance to order our food. 10 minutes go by of the 2 bartenders/ waitresses ignoring the fact we were ready to order when they decided to play rock, paper, scissors over doing their jobs. We of course are all frustrated. The bar was pretty much empty, we wanted to order but they wanted to play games. My 10 year son even realized it was not cool. Finally 1 comes over to take our order after 15 minutes & their game. We order & get our food fairly quickly. Yay! Oh but wait as I start cutting into my prime rib I notice something sticking out under it... yes another hair! Really?! After about 5 minutes of everyone else eatting & me waiting to get someones attention the waitress finally comes over & ask me reluctantly if my steak was ok & I pointed out the hair. She acted like I was asking too much to not have hair in my food. Few minutes later a nice manager brings me a new plate & handled the situation nicely. But really come on people. Waitresses who do not want to do their jobs & 2 times in a row there is hair in the food. Can't say that I will go back, & am quite sad over it because in NC this place is great & 5 stars everytime.