| rev:text
| - BUYER BEWARE: I contacted this gym last spring inquiring about a temporary membership and was induced to sign up for a year because if I moved (as I fully expected to, told the staff member, and eventually did--out of state), I would be able to get out of the contract. I relied on the word of a staff member who, of course, is no longer with the company. The staff is misinformed (even the current staff, who advised me two days ago that a USPS change of address confirmation would suffice--only to be told by management when I provided such confirmation that that person was "new" and "misunderstood the cancellation policy,") and even though the Owner concedes this fact, he accepts no responsibility for it. [In case you are wondering, the contract, which has quite a different cancellation policy than what was sold to me by the staff member, is presented to you via touchscreen--extraordinarily difficult if not impossible to read--and the hard copy is only given to you after you sign and after you pay.] There are constant emails from staff advising of corrections to the now-reduced spinning schedule, problems with equipment not working properly, etc. The equipment is dirty even though during my visits there I saw very few people. This place is not even remotely worth the hassle, and frankly the fact that management induces students--people with little to no income like myself--to sign contracts that they cannot get out of makes me sick. Please spend your money with people who actually care about doing the right thing.
11/13/15 Update: Here is my response to owner Kevin's comment below:
"Kevin, to confirm, I have already reached out. Here was part of your response:
'I left you a detailed VM regarding the situation. Listen Michelle I know what you say you heard and what you were told but I don't believe my staff would tell you that a cell phone bill would work, especially when it lists out all of the accepted items on the contract. MIchelle if you tell ten people the same something and then ask them to recall it 6 months later, you will get 10 different answers, hence why we have paper contracts that don't require interpretation or memory. It is in large bold print that is underlined. I am sorry but you are going to be held to what you agreed to do per the contract.' "
Interestingly, I later called the gym, was told by a staff member that an address change confirmation would work, obtained such documentation & sent it to you, and received a call from Susan Simko advising that the staff member was "new" and "made a mistake." So, you see, it IS possible that your staff misinform people. And it is nothing short of wrong that you hold students with little to no income to contracts based on misrepresentations made by your staff.
Also Kevin, I will be filing a complaint with the AG's office regarding Gold's (Arbor Creek) unethical practices. It's possible nothing will come of it, but hopefully by posting this, more people will be brave enough to complain. People like me have few resources to fight back (this is why you solicit students, right?), but I will use all available resources to protect my money. Which really isn't even mine--it comes from the government. So congratulations.
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