I was here during the golden ticket event with some friends. At first, we were a little frightened by the crowds. To our surprise, the line moved extremely quickly and our food came out to us in a timely manner. I was extremely impressed with their fast and helpful service. We even had someone stop by our table and ask to throw away our trays. I didn't expect this kind of service from a Portillos. Now on to the food.... I got the Italian beef with cheese fries. I am a tiny person, I usually don't eat much, but man did I devour my sandwich. I highly recommend both those menu items. Overall, my whole group was happy our experience. Great job! Can't wait to stop by again.