We haven't been to an Applebees in like ten years. We received a $30 gift card for Christmas so a course we went. Customer service is really great here with all the employees being cheerful, having smiles on their faces and being friendly.
My wife ordered a medium well steak with mash potatoes but it came rare. It took nearly 30 minutes to get her new steak and when it arrived they gave her steamed vegetables instead of mash potatoes but they quickly brought them out when mentioned.
Applebees gets four stars because of their great customer service and specials plus the manager and server apologized countless times about the steak. They comped my wife's dinner and offered us dessert for free. It was a great gesture and definitely left us with a great impression.
We will be back at some point as the food is decent and the prices reasonable especially during happy hour and other promotional days. Its definitely a great place to unwind, enjoy some comfort food and drinks.