After getting a new phone for Christmas and needing to have my info switched from my old phone to the new one, I headed into this T Mobile to get it done. Actually I had horrible customer service at a T Mobile closer to home, and the associate said he couldn't help me with my new phone.
Erik at this store greeted us politely and never said anything negative about my phone as the person at the other store did. Erik was very helpful and had all my info transferred from my old phone to the new one in no time. He also taught me a few things about my new phone, and taught us both a bit about the cell phone industry and where we are going. He was very understandable that not everyone's cell phone needs are the same, and that there are many age groups and needs. He told me where I could get some informational guides about androids, to do some additional learning. He also taught me about the memory card that my old phone didn't have, but that was an option with the new phone. We were very grateful for the wonderful customer service.
Thank you, Erik for your help.