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  • Dr Shepard was "fair" kind of rude and condeseding and front desk staff is SLOW and rude. Took 45 minutes just to check in and there were only 4 other people waiting. Not a great situation when you have a toddler, if you're an adult bring a book or your laptop. Next time we'll skip and just go to pediatric ER. The staff were all a little put off by people who were sick, especially children and did not take into consideration my child might be scared so they commented on her cryIng with snotty little comments. I overheard the desk staff talking about other patients, so unprofessional. Not a great experience and will never go back unless it's a emergency then I will go to the ER instead. My overall experience with Presbyterian emergency and same day op staff has been less than desirable and I work for Presby!
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