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| - BEWARE this is the worst service company I have ever had in my house! Every part of this experience was either a lie or a scam or bate and switch. They offer a service call for $39. Never did they ask how many units do you have and I was VERY specific about what needed to be done, my pilot lights needed to be lit.
When they arrived, I was told because I have 2 units, there would be 2 service charges. They told me they couldn't light the pilot lights and the heaters were so old they would have to replace them and when I told them I didn't have the money, they offered credit 2 year no pay credit terms and the guy said he was the owner. Then he said 1 year no pay and I reminded him he said 2 year, and he said yes, 2 year. He did that 3 times, misquoting the terms, and when I corrected him, he said I was correct. Then his company said they don't have any 2 year no pay terms. Wouldn't the owner know that?
Then he got flirty to try to get me to commit. That didn't work, then he said he'd take my car as a trade! I didn't fall for that, either. That was end of October, used a space heater all winter. Fast forward to last week. My a/c didn't come on....called a different company. He went in the attic and the door was left off the unit, and both units were completely disconnected! Now they want to deny they did anything wrong and won't refund the money for the service call. So I want everyone to know how they are. The other reviews are probably written by them or friends of theirs. Do NOT trust these people! You will regret it! The owner wouldn't even return my calls. I'm sure he did not want me to recognize his voice and tell his wife/assistant that it was him, since he was so flirty...told me he was divorced and sued for custody of his children and has them full time, trying to endear himself to me...awww boo hoo...
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